Customer Care

All Αιθήρ pieces are made to order in our Athens studio.

Once your order is placed, please allow 7–14 business days for your piece to be prepared before it is shipped.

Each piece is individually crafted using the lost-wax technique and finished in 925 sterling silver. Because every piece is made to order, slight variations may occur, making each one subtly unique.

If you have any questions about an order, a piece, or anything else, please feel free to contact us at aetherjewellry@gmail.com. We’ll be happy to help.

Payment Options

We offer the following payment methods at checkout:

Alpha Bank / Viva
Pay securely by card through Alpha Bank / Viva.

Klarna
Choose Klarna at checkout to pay according to the available payment options presented to you.

Box Pay on the Go
A secure payment option available at checkout.

All payments are processed through secure, trusted payment providers. Your payment information is handled directly through the selected payment service.

Shipmentt and Delivery

All orders are prepared in our Athens studio and dispatched within 7–14 business days of placing your order.

Orders are shipped with ACS or BOX NOW, depending on the delivery method selected at checkout.

Free shipping thresholds

  • Attica: free shipping on orders over €80

  • Rest of Greece: free shipping on orders over €80

  • Cyprus: free shipping on orders over €100

  • Europe: free shipping on orders over €150

  • Rest of world: free shipping on orders over €250

Shipping costs for orders below these thresholds are calculated at checkout according to the destination and selected delivery method.

Once your order has been dispatched, you will receive the available tracking information by email.

Returns

As each Αιθήρ piece is made to order, we do not accept returns or exchanges for change of mind or incorrect choice of size.

Please make sure you review the product details and sizing information before placing your order. If you are unsure about a size or need any assistance before ordering, please contact us and we will be happy to help.

If your piece arrives damaged or there is an issue with your order, please contact us at aetherjewellry@gmail.com as soon as possible so we can assist you.